Privacy Policy

01

Overview

DispatchDom ("DispatchDom," "we," "us," or "our") is committed to protecting the privacy of authorized users who access the DispatchDom platform (the "Service"). This Privacy Policy explains what information we collect, how we use it, who we share it with, and what controls may be available over that data.

DispatchDom is not a consumer-facing product. It is a professional operations tool used by invited personnel at organizations with authorized access. This policy applies to those authorized users and related Service data.

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, discontinue use of the Service and contact your administrator.

02

Information We Collect

We collect information in two ways: information provided directly and information generated through use of the Service.

Account & Identity Data

When an administrator provisions an account on your behalf, we may collect your email address and, if provided, your display name. This is used to authenticate you and attribute actions within the system to the correct user.

Dispatch & Operational Data

When you use the Service to create or manage records, we collect and store information submitted through the platform, which may include:

• Dispatch dates and times;
• Project numbers, names, and site addresses;
• Technician names assigned to dispatch entries;
• Task types and descriptions;
• Daily report (DR) numbers;
• Sample types and sample custody status information;
• Sample location, pickup dates, and runner assignments;
• Notes associated with dispatch or custody records; and
• The identity of the user who created or last modified a record.

Usage & Session Data

We may automatically collect limited technical information when you access the Service, such as browser type, device type, IP address, and session timestamps. This data is used for security, diagnostics, and service reliability.

Communications Data

If you contact us by email or other support channels, we may retain that correspondence to respond to your inquiry and improve support operations.

03

How We Use Your Data

We use collected information to operate, maintain, and improve the Service. This may include using data to:

• Authenticate users and manage access;
• Store, display, and process dispatch and operational records;
• Send automated dispatch schedule emails to technicians based on submitted records;
• Generate tickets, summaries, and reports within the application;
• Monitor system performance, detect errors, and maintain service stability;
• Investigate suspected unauthorized access or security incidents;
• Respond to support requests or communications; and
• Comply with legal obligations.

We do not use your data for third-party advertising or unrelated marketing purposes.

04

Data Sharing

We share data only in limited circumstances.

Service Providers

To operate the Service, we rely on a limited number of third-party providers that process data on our behalf. These may include:

• Supabase — database hosting, authentication, and real-time infrastructure;
• Netlify — website hosting and delivery; and
• Resend or other transactional email providers used for automated notifications.

Legal Requirements

We may disclose information where required by law, valid legal process, or where reasonably necessary to protect rights, property, safety, or the integrity of the Service.

Business Transfers

If DispatchDom is involved in a merger, acquisition, reorganization, or asset sale, information may be transferred as part of that transaction.

05

Data Storage & Security

Your data may be stored in cloud infrastructure used to operate DispatchDom. Data transmitted between your browser and the Service is intended to be protected using encrypted HTTPS/TLS connections.

We use reasonable administrative, technical, and organizational safeguards designed to reduce the risk of unauthorized access, alteration, disclosure, or destruction. These safeguards may include:

• Authentication required for application data access;
• Database security controls, including row-level security where configured;
• Session-based access control with expiration settings;
• Invite-only account provisioning; and
• Encrypted credential handling through authentication providers.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data may be retained for as long as needed to operate the Service, comply with legal obligations, resolve disputes, maintain records, or support legitimate business and operational purposes.

06

Data Control & Deletion Requests

Because DispatchDom is an internal business platform, data access and management is often administered by your organization's designated administrator. In many cases, requests about your account or records should first be directed to your administrator.

Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, subject to valid retention, legal, audit, and operational needs.

To submit a privacy-related request, contact us at support@dispatchdom.com. We will review requests in accordance with applicable law and operational requirements.

Operational records associated with an organization's account may be retained even after an individual user's access is removed.

07

Cookies & Sessions

DispatchDom may use browser storage or session technologies needed to maintain authenticated access after login. This helps keep users signed in across page loads or browser sessions according to configured session behavior.

We do not use third-party advertising cookies or cross-site behavioral advertising trackers for the Service.

Authenticated session handling may be managed through third-party authentication infrastructure. Users can end a session at any time by logging out.

Public-facing pages such as the homepage, Terms, or Privacy Policy are not intended to use advertising tracking cookies.

08

Children's Privacy

DispatchDom is intended for business use by adults and is not directed to children. We do not knowingly collect personal information from children under 18. If you believe information from a minor has been submitted to the Service, contact us at support@dispatchdom.com.

09

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in the Service, our practices, or applicable law. When updates are made, we may revise the effective date shown on this page and may provide notice where appropriate.

Your continued use of the Service after updated terms take effect means you accept the revised Privacy Policy to the extent permitted by law.

10

Contact

If you have questions or requests related to this Privacy Policy or the handling of data in DispatchDom, please contact: